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Act on Specified Commercial Transactions

Delivery date

We will deliver products in about 3-5 days after confirming your order. (For credit card payment, we deliver after it settled.) Depends on products, it may take about 3 weeks for delivery. We will announce you in that case. Also, please note that the delivery might be delayed because of the weather or traffic.

Product exchange

While we are surely thorough in our quality control, in case that the item is damaged in transit, or in case that you receive a different product from your order, we exchange the product immediately for a new one.
Please send the product to the address above in 7 days after you receive the product.

Refund

In case there is a defective product or misdelivery, we will refund the bills for the product and postage after we receive the item you sent back.
In case of return for personal reasons, we will refund the bills for the product and consumption tax (no refund for postage).
Also, the way of refund depends on the payment you chose on the order.
- In case of the payments with a credit card or ZUTTOCARD
We refund the bills for the product and consumption tax (no refund for postage). For ZUTTOCARD, we will recharge the same points as the refund price.
- In case you pay by cash on delivery, Amazonpay, and Carrier billing
We will pay the bills for the product and consumption tax (no refund for postage or the extra charge for cash on delivery) into your bank account. Please note that we deduct the bank transfer fee from the refund amount.

Product return

If you wish to return the product, please contact us in 7 days after you received the item.
Note: We do not approve return after use.

Payments

Credit card, Cash on delivery, Amazonpay, Carrier billing, ZUTTOCARD

Payment due

For cash on delivery, payment occurs when you receive a product.

Company information

Shop name ZUTTO
Company name ZUTTO Inc.
Managing director Kazunari Takizawa
Location 150-0012 HYO3 2-19-12 Hiro-o, Shibuya-ku, Tokyo Japan
Customer support TEL: 0120-255-807
E-mail address support_store@zutto.co.jp

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