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ZUTTO News

  • 2025/12/25

    年末年始の休業期間について

    以下の期間は、お荷物の出荷およびカスタマーサポートがお休みとなります。
    2025年12月27日(土)〜2026年1月4日(日)

    2026年1月5日(月)より通常営業いたします。
    ※お荷物の発送やお問い合わせの回答、返品交換などの対応に、通常よりお時間をいただく場合がございます。
    何卒ご理解くださいますようお願い申し上げます。

  • 2025/12/4

    Nationwide Delivery Delays

    Due to a sudden increase in shipment volume, we are experiencing delays in package deliveries nationwide. Even if you have specified a delivery date and time, there is a possibility that your delivery may be delayed. We appreciate your understanding.

  • 2025/10/1

    We’ve launched a partnership with the ANA Mileage Club.

    From October 1, you’ll earn 1 mile for every ¥100 spent (before tax) when you shop at ZUTTO.
    If you register your 10-digit ANA Mileage Club membership number from your My Page, miles will be credited automatically for all orders placed after registration. We hope you’ll take advantage of this opportunity.

    You can also enter your 10-digit ANA Mileage Club membership number during new member registration.

  • 2025/04/30

    Enhanced Security for Credit Card Payments

    Notice of 3D Secure Implementation

    To provide a safer and more secure shopping experience, ZUTTO has implemented 3D Secure authentication for credit card payments.

    3D Secure is an authentication service that requires a one-time password or similar verification during the checkout process. This greatly reduces the risk of unauthorized use of your credit card by third parties.

    As part of this update, all previously saved credit card information has been deleted. We kindly ask you to re-enter your credit card details when placing your next order.

    By checking the “Save card information” box during payment, your card details will be securely stored for smoother and safer future purchases.

    We will continue to strengthen our security measures to ensure a safe and comfortable shopping experience at ZUTTO.

  • 2025/03/31

    Delivery Delays and Suspensions

    Deliveries to Ishikawa Prefecture are currently experiencing delays, with some areas temporarily suspended.
    We kindly ask for your understanding and cooperation.

    For the latest information on suspended or delayed delivery areas, please refer to the Sagawa Express website.
    ▶︎Click here to visit the Sagawa Express website

  • 2025/01/08

    Notice Regarding International Shipping

    Due to the ongoing reduction of airfreight services to various countries and regions, there is a possibility that overseas shipments may experience delays or stoppages in arrival.
    Orders to areas where delivery has been suspended may not be able to be shipped and may be cancelled.
    We apologize for any inconvenience caused, and ask for your understanding in advance.

    Please check the International Mail website for information on areas where delivery is suspended.
    ▶︎Click here for the International Mail Web site
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